Shipping Policy
Giali Beauty are not responsible for delays due to Australia Post or any other carrier delaying your delivery. Once your order has left our warehouse it is out of our control. Orders are packed Monday to Friday (excluding Australian public holidays) and will be dispatched within 48hrs (1-2 business days) of receiving payment. We offer same day dispatch when orders are placed before 11am AEST when possible. Australia post collects parcels at different times each day so we cannot guarantee that orders placed after this time will be sent on the same day.
Giali Beauty is not responsible for lost, missing or damaged items, in the unlikely event that that your parcel goes missing, you will need to lodge an enquiry with Australia Post via the following link Missing or lost item (auspost.com.au)
DOMESTIC SHIPPING (AUSTRALIA)
Australia Post
Australia Post express delivery times: 1-5 business days.
Australia Post standard parcel delivery times: 2-9 business days.
Please note: During busy periods such as Black Friday, Christmas and New year, these times can increase. If it needs to arrive before a certain date, please contact us first before purchasing and confirm it can make it, although we cannot foresee delays that are out of our control.
FREE DOMESTIC SHIPPING IN AU WHEN YOU SPEND THE BELOW
Spend AUD $49 or more and receive free standard shipping
Only available for parcels being shipped in Australia.
INTERNATIONAL SHIPPING OUTSIDE OF AUSTRALIA
Standard International Shipping
Australia Post : 6-18 Days
DHL EXPRESS INTERNATIONAL DELIVERY TIMES:
NZ: 1-5 business days
US/CAN: 3-7 business days
UK: 3-7 business days
Europe: 3-7 business days
(Estimated transit times are subject to customs clearance)
Please note that delays are out of our control, we aim to dispatch your order within 48 hours of receiving payment for your order. Once your order leaves our warehouse it is the carrier that is responsible for the delivery time of your order.
DHL International express delivery cost:
Flat rate $59 AUD
Please note: During busy periods such as, Black Friday, Christmas and New Year, these times can increase.
INTERNATIONAL DUTIES - PLEASE READ:
All our sales may incur Duty, Taxes and other charges depending on the Import regulations of your country (the value of the goods).
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as order values vary and destination country rules and regulations vary. To ensure the earliest possible delivery of your order, please pay these charges in a timely manner if requested by DHL OR Australia Post.
Please note that all store credit will be issued via email and in the form of a discount code. The store credit will remain valid for 4 months from the date of issue.
How to Make a Return First you need to check that you meet the above conditions and then you need to contact our friendly Customer Service Team on our website www.gialibeauty.com to receive information on returns.
If you are an international customer, you must do the following:
Mail the item back to sender including proof of purchase and order number and package items in a manner which will avoid damage during transport. Items that are returned broken or damaged will not be refunded.
Consumer Guarantees As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from Giali Lashes Pty Ltd faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law. However, these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.
Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. If the item or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.
SHIPPING INFORMATION
We ship all purchase orders by either standard or express post via Australia post for domestic orders. You can calculate your shipping during checkout
* Please note that rural areas may incur 3-4 extra business days to arrive.
DELIVERY TIME
All orders are packed and sent within 48 hours of payment being received. Once your order has been processed, transit time is anywhere between 1 to 7 business days, depending on your shipping address & selection. Please allow up to 72 hours for your orders to be dispatched during and just after sale periods and during holiday periods and during the weekends. Our warehouse is closed on weekends and all orders received from Friday 12pm- Sunday 11.59pm will be sent on the next business day allowing 48-72hrs.
If you have not received your items within 5 working business days of making your order, please text or email us with your order number. In most cases, this means that an attempted delivery has occurred and unfortunately you were not home! We can confirm to see where your parcel may be.
DELIVERY
If you are not home at the time of your order’s delivery, you may be left a calling card. Your order may be redirected to your local post office and you can collect the parcel from your local post office with your Photo ID. Alternatively, your order may be redirected to our offices.
Some packages may require a signature on delivery and will not be released without a signature. The delivery of your package may be delayed if your delivery address is unattended at the time of delivery. If no one is present to sign for confirmation of your order, the package will be sent to your local post office for collection.
There may be some delays with shipping which are beyond our control and we do not take responsibility and/or liability for any of these processing delays.
CLICK AND COLLECT
We offer click and collect for Victorian customers only, if you are from another state and accidently select click and collect, you will be required to pay the required amount of shipping for your area, your order will not be sent until payment is cleared.
Click & Collect location,
(Epping, Victoria, 3076) and is available to collect once the notification is sent indicating it is ready for collection. Orders are packed Monday - Friday and can take 1 business day to be ready.
PLEASE NOTE:
ALL SALES ARE FINAL.
Please note that pre-orders cannot be cancelled once they have been processed.
Any other items placed in an order with another item on BACKORDER will be sent together once that backorder item is back in stock. We can send out your additional items that are in stock for an additional shipping fee.
If an incorrect shipping address is provided by a customer, the order will be returned to Giali Lashes Pty Ltd and you the customer must pay to re-ship the purchase order.
If your order is awaiting collection at your local post office and you do not collect your items within the allocated time Australia Post allows and your items are returned to Giali Lashes Pty Ltd, you the customer, must pay to re-ship the purchase order back to you AND the return fee that GIali Lashes Pty Ltd incurs which is ($25 AUD).