Return And Refund Policy
We are extremely thankful for your purchase. If you are unhappy with any item/s you have received, please contact us first so we can resolve the issue to meet your expectations. Please allow 48-72hrs for a response during business days.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. You will need to cover the cost of shipping. It is recommended that you select express shipping with tracking to ensure your items are returned quicker.
To start a return, you can contact us at info@gialibeauty.com. Please note that returns will need to be sent to the following address:10/25 Trafalgar Road, Epping Victoria 3076, Australia
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@gialibeauty.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, clearance or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gialilashes@gmail.com.
Accidental Purchases
If you accidently place an order or product, Giali Lashes Pty Ltd are not required to provide a refund or replacement of the correct item once it has been shipped.
If you place an order and would like to cancel, you may do so within 1 hour of ordering IF it has not already been dispatched, a refund can be arranged with a deduction of $9.99 for admin and payment fees from the total order.
The Item Does Not Match The Description
We work hard to present the products on our websites as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies and inconsistencies. If an item/s is substantially different from the description that you would not have purchased it, you are entitled to a refund including the cost of shipping. This does not include slight colour variations that may be present in certain products.
YOU’VE BEEN SENT INCORRECT ITEMS
If Giali Beauty sends you the incorrect lash tray we will replace the item/s with the correct ordered item, if it is out of stock or unavailable, we will issue you with a credit note. You may be required to send the stock back, if so, Giali Lashes Pty Ltd will pay for the cost of shipping and provide you with a return label.
It is the customer’s responsibility to pay all return shipping costs. Giali Beauty do not give store credit or refunds for original shipping charges under no circumstances. It is the customer’s responsibility to be sure to use a traceable delivery method for your returning your items, as Giali Beauty is not held responsible for lost/damaged returns in transit and do not need to issue a store credit or refund.