Privacy policy

Last updated: March 8, 2026

Giali Beauty (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information in an open and transparent way.

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit gialibeauty.com, place an order, contact us, subscribe to our marketing, or otherwise interact with us.

What personal information we collect

Depending on how you interact with us, we may collect personal information such as:

  • your name
  • billing and shipping address
  • email address
  • phone number
  • order details and purchase history
  • account details if you create an account
  • information you provide when contacting customer support
  • product reviews, loyalty, referral or gift card information if you choose to use those features
  • device, browser, IP address and website usage information collected through cookies and similar technologies

Payment information needed to complete your purchase is generally processed by our payment providers and platform partners. We may receive limited transaction information such as payment confirmation and order status. 

How we collect your personal information

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe to emails, submit a review, or contact us
  • automatically when you use our website through cookies, pixels and similar tracking technologies
  • from third parties that help us operate our business, such as Shopify, payment processors, delivery providers, analytics providers, advertising partners and other service providers

Why we collect, use and hold your personal information

We may collect, use and hold your personal information to:

  • provide our products and services to you
  • process and fulfil your orders
  • send you order updates, shipping updates and service communications
  • respond to customer service enquiries
  • manage returns, refunds and complaints
  • improve our website, products and customer experience
  • detect and prevent fraud, misuse or other harmful activity
  • comply with legal and regulatory obligations
  • send marketing communications where you have subscribed, consented, or where otherwise permitted by law

Cookies and tracking technologies

We use cookies, pixels and similar technologies to help our website function, remember your preferences, understand how visitors use our website, and measure the effectiveness of our advertising.

These technologies may collect information such as your IP address, browser type, device information, pages viewed, products viewed, and actions taken on our website.

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.

If we use third party tracking tools for advertising or analytics, those providers may collect information about your interactions with our website to help us measure campaigns and show more relevant ads. 

Who we may disclose your personal information to

We may disclose your personal information to trusted third parties who help us run our business, including:

  • ecommerce and website platform providers
  • payment processors
  • shipping and fulfilment providers
  • email and SMS marketing providers
  • customer service and review app providers
  • analytics and advertising providers
  • IT, cloud storage and security providers
  • accountants, lawyers and other professional advisers
  • regulators, authorities or law enforcement where required by law
  • a purchaser or successor in connection with a business sale, restructure or transfer

We only disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Overseas disclosure

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled appropriately.

If practicable, the countries where your personal information is likely to be disclosed may include: [insert countries if known].

If you do not know the countries yet, replace that sentence with:

Some of our service providers may be located overseas, including in countries where Shopify or our technology, marketing, analytics or payment providers operate. 

Direct marketing

If you subscribe to receive marketing from us, we may send you emails and, where applicable, SMS messages about new products, promotions and updates.

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link in our emails
  • following the opt out instructions in an SMS
  • contacting us using the details below

Even if you opt out of marketing, we may still send you service-related messages about your orders or account. 

Accessing or correcting your personal information

You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

Complaints

If you have a complaint about how we have handled your personal information, please contact us and provide the details of your complaint.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner. 

Security and retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law. 

Third party links

Our website may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with your personal information.

Contact us

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: info@gialibeauty.com

Address: 31 Bloom Avenue, Greenvale, Victoria 3059, Australia